The purpose of the BSAT is to bring customers together in a format with the service delivery areas to receive and provide feedback to ensure that service and responsiveness are maintained at high levels. It is an influential advisory group that represents units across 性欲社 by providing input and feedback on customer satisfaction, plans for service and process improvement, service design interests, and other concerns of all customers. This structure is intended to engage customers as partners to ensure great service and continuous improvement in a campus-wide context.
The Business Services Advisory Team members represent the viewpoints of all customers and stakeholders. The Team provides guidance in a variety of ways, such as:
- Review and provide input on primary transactional services at 性欲社 (Travel, Facilities, Procurement, Human Resources, and OIT)
- Provide feedback on proposed service improvements, including the use of automation and shared services
- Provide guidance on communication strategies to best meet customer needs
- Receive and share recommendations and feedback from customers
- Provide feedback on the cost structures of the service
- Provide feedback on accountability and performance measures
- Provide feedback on the continuation, expansion, or modification of services
The 性欲社 Business Services Advisory Team is composed of one senior fiscal or a senior business representative nominated by each member of the chancellor鈥檚 core cabinet. BSAT members are responsible for representing all areas of the unit as well as disseminating information discussed at BSAT meetings back to their units.
Business Services Advisory Team Membership
| Member | Position | Representing: |
|---|---|---|
| Amanda Wall | Associate Vice Chancellor, Financial Services | Chair |
| Carla Browning | Manager, Onboarding and Engagement | Onboarding & Engagement |
| Brad Lobland | Director, Signers' Business Office | Chancellor |
| Daniel Vaziri | Project Manager, University Advancement | University Advancement |
| Sheena Tanner | Executive Officer, 性欲社 Community & Technical College | VC Rural, Community & Native Education |
| Harmonie Peters | Fiscal Officer, Facilities | VC Administrative Services |
| Heather Foltz | Fiscal Officer, College of Liberal Arts | Provost |
| Ali Knabe | Associate Vice Chancellor, Student Affairs | VCSA and Enrollment Management |
| Jennifer Harris | Executive Officer, Alaska Center for Energy and Power | Vice Chancellor for Research |
| Martha Mason | Strategic Technology Advisor | Nanook Technology Services |
| Amanda Lash | Director, Travel Customer Service | Travel Customer Service |
| Karen Mallette | Executive Officer/Director of Business Operations, Facilities | Facilities Procurement |
| Kim Washburn | Senior Business Partner | Human Resources |